Agenda
All times shown in CDT (event local time)
- 8:00 AMmeal
Breakfast
The Cascades
- 8:45 AMtalk
Setting the stage for Day 2
Ryman Ballroom
- 9:00 AMkeynote
State of Loyalty: Balanced Loyalty Quotient — Report Launch
Ryman Ballroom
- 9:45 AMtalk
Panel — Global Loyalty, Local Lessons: What Markets Can Learn from Each Other
Ryman Ballroom
- 10:30 AMbreak
Coffee Break & Report Handouts
- 10:45 AMtalk
Customer Showcase — Blain's
Ryman Ballroom
- 11:20 AMtalk
Customer Showcase — Hertz
Ryman Ballroom
- 11:40 AMtalk
Partner Session — Value Craft
Ryman Ballroom
- 12:00 PMmeal
Lunch & Networking
Foyer
- 1:00 PMtalk
Panel — Beyond Points: Partnerships, Ecosystems & Rewards Customers Actually Value
Ryman Ballroom
- 1:55 PMtalk
Customer Showcase — ADAC
Ryman Ballroom
- 2:15 PMtalk
Panel — The Hardest Loyalty Challenge in the World: What Healthcare Teaches Us About Human Behavior
Ryman Ballroom
- 3:15 PMbreak
Coffee Break
- 3:30 PMtalk
Panel — AI in Marketing: Separating What's Real vs. What's Hype
Ryman Ballroom
- 4:15 PMtalk
Closing Thoughts & the Future of Customer Relationship Management
Ryman Ballroom
- 4:30 PMtalk
Capillary as your Growth Catalyst
Ryman Ballroom
- 5:00 PMsocial
Networking Happy Hour — Bandana & Bolo Tie Bar Experience
Ryman Ballroom
- 7:00 PMsocial
Whiskey River Saloon — Dinner, Drinks & Country Music
Whiskey River Saloon