Capillary EventsGlobal conferences · Regional events · Customer Advisory Board

Where loyalty, customer engagement and AI leaders meet.

One community, four regions. Our global conferences, CapConnects, aiRA workshops and Customer Advisory Board bring together the operators shaping the next decade of customer engagement.

Read the Captivate 2026 recap Events by region ↓

A Captivate attendee smiling mid-conversation between sessions — Fig. 1 — Conversations between sessions at Captivate 2026.

Events by region

Find us in your region.

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North and South AmericaAmericas6upcoming eventsNov 9aiRA Workshop · ChicagoaiRA WorkshopNov 10North American Loyalty Association – TBHIndustry conferenceNov 12Adobe Loyalty Launch TourPartner event+3 more · See Americas →UK and continental EuropeEurope3upcoming eventsJanuary 2027CapConnect London + aiRA workshopCapConnectFeb 23The Big Handshake LondonIndustry conferenceMar 9The Loyalty ExchangeIndustry conferenceSee Europe →India, the Middle East and AfricaIMEA8upcoming eventsNov 17Africa Tech FestivalIndustry conferenceNov 19SRFIndustry conferenceNov 26CapConnect DubaiCapConnect+5 more · See IMEA →Asia Pacific, Australia and New ZealandAPAC + ANZ4upcoming eventsLate October 2026PRA Membership MeetingPartner eventOct 30ALA Loyalty Insights Networking EventPartner eventDec 3CapConnect PhilippinesCapConnect+1 more · See APAC + ANZ →

Captivate guests at the evening reception under a lit gazebo in the Gaylord Opryland atrium — Fig. 2 — The Day 1 evening reception, Gaylord Opryland, Nashville.

Save the date · Gatlinburg, TN, USA · Mar 9 – 11, 2027An AI conference for loyalty and CX leaders.Register interest →

Keynote speaker Cooper Manning on the Captivate stage with two hosts — Fig. 3 — Keynote speaker Cooper Manning (centre) on the Captivate stage.

Flagship · Issue 03

Captivate 2026, Nashville.

Sep 29–30, 2026 · Gaylord Opryland Resort & Convention Center

90+
leaders: 51
brands: 2
days

Two days of keynotes, honest panels, product launches and customer stories, with an evening of country music on Broadway to close it out. The recap has the photos and every article we’ve published since.

Read the recap →

NFL footballs signed by Cooper Manning on a table — Fig. 4 — Signed footballs for the room.

Singer-songwriter Haley Bundy performing with a guitarist — Fig. 5 — Live music from Haley Bundy.

A large group of Captivate guests posing under the Whiskey River Saloon sign — Fig. 6 — Day 2 dinner at Whiskey River Saloon.

Customer Advisory Board

Shape what we build next.

A small, invitation-only forum of senior loyalty and CX leaders helping steer Capillary’s product and AI roadmap. If you’re interested in joining, we’d like to hear from you.

Express interest →

Attendees gathered around a laptop during a working session — Fig. 7 — A working session at Captivate 2026.

aiRA

The magic isn’t the algorithm. It’s what brands do with it.

aiRA is Capillary’s on-demand insights and analytics agent: ask a question about your customer data in plain language and get the answer, the reasoning, and a recommended move waiting on your approval.

Explore aiRA →Book a working session